Online dispute resolution: an artificial intelligence perspective
نویسندگان
چکیده
منابع مشابه
Artif ic ial Intelligence and Online Dispute Resolution
Artificial Intelligence involves the study of automated human intelligence. This includes both practically-oriented research, such as building computer applications that perform tasks requiring human intelligence, and fundamental research, such as determining how to represent knowledge in a computercomprehensible form. At the intersection of Artificial Intelligence on the one hand and law on th...
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Online Dispute Resolution (ODR) tools are being seen as a way to settle disputes out of courts, namely under virtual environments. However, the acceptance of these alternative methods is still relatively restricted, once existing tools are relatively undemanding and domain-centered. Indeed, there is the need for conceptual tools whose parts may be arranged for particular use, i.e., to operate i...
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The advances observed in the last years in telecommunication technologies rapidly brought along new ways of doing business. This new reality, however, has not been so rapidly followed by the entities responsible for dealing with the conflicts that arise from these interactions, now undertaken in an electronic format. Traditional paper-based courts, designed for the industrial era, are now outda...
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ODR in the consumer context refers to the use of ICT tools and methods (usually alternative to the court system) employed by businesses and consumers (B2C) to settle conflicts that arise out of economic transactions between the parties, particularly in e-commerce. It is often distinguished from other fields where ODR is used, such as in the commercial field (B2B), in the public sphere to resolv...
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ژورنال
عنوان ژورنال: Artificial Intelligence Review
سال: 2012
ISSN: 0269-2821,1573-7462
DOI: 10.1007/s10462-011-9305-z